Help

Common questions about how we work.

You'll receive a clear quote with all costs specified before we start — and we don't change the price afterwards.

A business website: 3–4 weeks. E-commerce with product import: 6–10 weeks. You'll get a timeline in the quote.

Yes. We can optimise, rebuild, or add features. Give us a call and we'll discuss what's worth doing — the call is free of charge.

Support is included as part of every project. We're still here to help if anything needs adjusting or updating. Need extended support or guaranteed response times? We tailor the arrangement to your needs.

You see the site throughout development and give feedback along the way. We don't launch anything without your approval. If something isn't right after launch, we fix it — it's included.

Call 010-138 50 24 (Mon–Fri 09–17) or email [email protected]. We respond within one business day.

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Support & operations

So you don't have to worry about your website going down

The challenge

Your site crashes sometimes and you don't know why. Updates are postponed because nobody dares press the button. You have no one to call when something goes wrong — or it takes days to get a reply.

What we do

We take care of the technical side. Updates, security, backup and monitoring — you don't have to think about it. And when something needs changing or fixing, we're just a call away. Response time: within one business day, usually faster. Support is included in all our projects. Need faster response times or more comprehensive help? We set up a tailored agreement.

What you get

Never an outdated site with security holes again

We keep the platform and plugins updated. You don't have to worry about hackers, bugs or outdated components.

No more support bots and anonymous helpdesks

A real person who knows your site answers. Within one business day, usually faster.

No risk of losing your content

Daily backup. If something goes wrong, we can restore your site to yesterday. Your content is always protected.

What's included

Ongoing updates for platform and plugins
Daily backup with restore capability
Security monitoring
Performance optimisation
Minor adjustments and content changes
Support via phone and email

Need someone to take care of your site?

20 minutes. Free of charge. No obligation. Call us or describe your situation — we'll tell you what's included.

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Frequently asked questions

What does support cost?

Basic support is included in all projects we deliver. Need guaranteed response times, extended availability or support for a site we didn't build? Get in touch and we'll tailor an arrangement.

How quickly do you respond?

Within one business day, usually faster. Urgent issues are prioritised immediately.

Does it include changing content?

Yes, minor adjustments are included. Larger rebuilds are quoted separately.

Can you take over a site someone else built?

Yes, in most cases. We'll do a review and let you know what needs addressing.

What happens if the site goes down?

We monitor around the clock. If the site goes down, we get an alert immediately and resolve it. Daily backup means we can restore quickly.

Need ongoing support?

Give us a call and we'll discuss what's needed. Free of charge, no obligation.

Contact us010-138 50 24